FAQ's
We're here to help. Find quick answers to common questions below.
How long does delivery take?
Orders are dispatched within 1-2 business days. Delivery takes 5-7 business days across India.
Can I track my order?
Yes, you'll receive a tracking link via email and SMS once your order is dispatched.
Can I track my order?
Yes, you'll receive a tracking link via email and SMS once your order is dispatched.
Do handcrafted items have variations?
Minor variations in color, texture, or pattern are natural and a sign of authenticity - not defects.
What is your exchange policy?
We offer exchange within 7 days of purchase. No cash or bank refunds.
Who pays for return shipping?
Courier charges, if applicable, are borne by the customer.
What if I receive a damaged product?
Contact us within 12 hours at craftvillagepune@gmail.com with photos and unboxing video.